Trends · CRM
CRM Trends
Where CRM momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.
Avg score
59
Median
61
Vendors
129
Score trend
Top features this period
AI-driven SEO and AEO optimization7CRM integration6lead conversion optimization6Appointment booking automation4Customer engagement automation4Real-time ID verification and fraud prevention4equity mining and targeted customer campaigns4Sales and service inquiry handling4Custom social media graphics and branded content creation4omni-channel lifecycle marketing campaigns3
Top CRM vendors
Affinitiv
Enterprise
Business IntelligenceCRMFixed Ops
VinSolutions
Enterprise
BDCBusiness IntelligenceCRM
700 Credit
Small
AccountingBDCCRM
ScaleVoice
Small
BDCCRMFixed Ops
Informativ
Medium
AccountingCRMDigital Retailing
Roadster
Large
Business IntelligenceCRMDMS
Authenticom
Medium
Business IntelligenceCRMInventory
AutoAlert
Large
Business IntelligenceCRMMarketing
Calldrip
Medium
BDCBusiness IntelligenceCRM
DriveCentric
Medium
BDCCRMFinance and Insurance
CarNow
Large
CRMDigital RetailingFinance and Insurance
Kenect
Large
BDCCRMFinance and Insurance
Other category trends
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