Trends · CRM
CRM Trends
Where CRM momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.
Avg score
59
Median
61
Vendors
161
Score trend
Mean and median score
161 vendors scored
Top features this period
lead conversion optimization6Appointment booking automation4multi-channel customer communication4Sales and service inquiry handling4conversion rate optimization4Multi-channel publishing to IMS, marketplaces, and social media4Custom social media graphics and branded content creation4conversation intelligence and call analytics4integrated service financing options3omni-channel lifecycle marketing campaigns3
Top CRM vendors
UpdatePromise
Small
AccountingBDCCRM
Affinitiv
Enterprise
Business IntelligenceCRMFixed Ops
VinSolutions
Enterprise
BDCBusiness IntelligenceCRM
700 Credit
Small
AccountingBDCCRM
Roadster
Large
Business IntelligenceCRMDMS
DriveCentric
Medium
BDCCRMFinance and Insurance
Authenticom
Medium
Business IntelligenceCRMInventory
WebBuy
Small
CRMDigital RetailingFinance and Insurance
AutoAlert
Large
BDCBusiness IntelligenceCRM
AutoFi
Large
BDCCRMDigital Retailing
Informativ
Medium
AccountingBusiness IntelligenceCRM
Kenect
Large
BDCCRMFinance and Insurance
Other category trends
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