Trends · CRM
CRM Trends
Where CRM momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.
Avg score
62
Median
65
Vendors
61
Score trend
Top features this period
Real-time ID verification and fraud prevention4Test drive eligibility status confirmation3Marketing performance optimization3Digital assistant for dealership workflows3Shared inventory and single name file across stores and departments3Interactive Build & Price with real-time inventory3SMS and voice AI agent for customer engagement3Custom social media graphics and branded content creation3DMS and inventory data integration3Market demand identification by vehicle model3
Top CRM vendors
AutoAlert
Large
CRMMarketing
700 Credit
Small
AccountingCRMDigital Retailing
Autocorp.ai
Small
BDCCRMDigital Retailing
Affinitiv
Enterprise
Business IntelligenceCRMFixed Ops
DriveCentric
Medium
CRMMarketing
Informativ
Medium
AccountingCRMFinance and Insurance
Tekion
Enterprise
Business IntelligenceCRMDMS
Roadster
Large
Business IntelligenceCRMDMS
DealerBuilt
Medium
Business IntelligenceCRMDMS
CarNow
Large
CRMDigital RetailingFinance and Insurance
DealerSocket
Enterprise
CRMDMSDigital Retailing
VinSolutions
Enterprise
BDCBusiness IntelligenceCRM
Other category trends
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