Trends · CRM

CRM Trends

Where CRM momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.

Avg score

58

Median

60

Vendors

132

How we score

Score trend

Top features this period

lead conversion optimization6Appointment booking automation4equity mining and targeted customer campaigns4Sales and service inquiry handling4Real-time ID verification and fraud prevention4CRM integration4Custom social media graphics and branded content creation4AI-driven SEO and AEO optimization4omni-channel lifecycle marketing campaigns3multi-channel customer communication3

Top CRM vendors

Affinitiv

Enterprise

85
Business IntelligenceCRMFixed Ops
VinSolutions

Enterprise

85
BDCBusiness IntelligenceCRM
700 Credit

Small

83
AccountingBDCCRM
Roadster

Large

82
Business IntelligenceCRMDMS
Informativ

Medium

82
AccountingCRMDigital Retailing
AutoAlert

Large

81
Business IntelligenceCRMMarketing
Calldrip

Medium

80
BDCBusiness IntelligenceCRM
CarNow

Large

79
CRMDigital RetailingFinance and Insurance
Kenect

Large

79
BDCCRMFinance and Insurance
Authenticom

Medium

79
Business IntelligenceCRMInventory
DealerSocket

Enterprise

79
BDCCRMDMS
Car Wars

Large

79
BDCCRMConsulting
View all 132 CRM vendors →

Other category trends

AccountingAuctionBDCBusiness IntelligenceConsultingDigital RetailingDMSEV SupportFacilitiesFinance and InsuranceFixed OpsHRInventoryLogisticsMarketingMessagingPartsReputationVehicle MediaWebsite
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