Trends · Messaging

Messaging Trends

Where Messaging momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.

Avg score

58

Median

61

Vendors

85

How we score

Score trend

Top features this period

Appointment booking automation4Sales and service inquiry handling4AI-driven SEO and AEO optimization424/7 inbound call answering and routing3Lead qualification and appointment booking3DMS and inventory data integration3Customer engagement automation3multi-channel customer communication3Virtual BDC agent functionality3CRM integration3

Top Messaging vendors

UpdatePromise

Small

90
BDCFinance and InsuranceFixed Ops
VinSolutions

Enterprise

85
BDCBusiness IntelligenceCRM
MyKaarma

Large

84
Finance and InsuranceFixed OpsMessaging
ActivEngage

Large

81
BDCDigital RetailingMarketing
Calldrip

Medium

80
BDCBusiness IntelligenceCRM
DriveCentric

Medium

79
BDCCRMFinance and Insurance
CarNow

Large

79
CRMDigital RetailingFinance and Insurance
Kenect

Large

79
BDCCRMFinance and Insurance
Matador

Medium

79
BDCCRMFixed Ops
Car Wars

Large

79
BDCCRMConsulting
FordDirect

Large

79
Business IntelligenceCRMDigital Retailing
TEXT2DRIVE

Small

78
CRMFinance and InsuranceFixed Ops
View all 86 Messaging vendors →

Other category trends

AccountingAuctionBDCBusiness IntelligenceConsultingCRMDigital RetailingDMSEV SupportFacilitiesFinance and InsuranceFixed OpsHRInventoryLogisticsMarketingPartsReputationVehicle MediaWebsite
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