Trends · Messaging

Messaging Trends

Where Messaging momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.

Avg score

57

Median

60

Vendors

67

How we score

Score trend

Top features this period

Lead qualification and appointment booking4Multi-channel chat and messaging engagement4digital vehicle inspections4integrated payment processing4Customer loyalty rewards program deployment4Lead qualification and appointment booking automation3Digital retail conversion tools3Sales and service inquiry handling3Continuous personalized customer engagement3Reputation management integration3

Top Messaging vendors

ActivEngage

Large

86
BDCDigital RetailingMarketing
Calldrip

Medium

83
BDCMessaging
Gubagoo

Large

82
Business IntelligenceDigital RetailingFixed Ops
MyKaarma

Large

82
Finance and InsuranceFixed OpsMessaging
Kenect

Large

80
CRMFinance and InsuranceMarketing
Car Wars

Large

79
BDCConsultingFixed Ops
Matador

Medium

78
BDCFixed OpsMessaging
TEXT2DRIVE

Small

78
Finance and InsuranceFixed OpsMessaging
CarNow

Large

77
CRMDigital RetailingFinance and Insurance
Podium

Enterprise

76
BDCMarketingMessaging
360.Agency

Large

75
BDCCRMDMS
Motoinsight

Medium

74
CRMDMSDigital Retailing
View all 68 Messaging vendors →

Other category trends

AccountingAuctionBDCBusiness IntelligenceConsultingCRMDigital RetailingDMSEV SupportFacilitiesFinance and InsuranceFixed OpsHRInventoryLogisticsMarketingPartsReputationVehicle MediaWebsite
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