Trends · Messaging

Messaging Trends

Where Messaging momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.

Avg score

58

Median

59

Vendors

109

How we score

Score trend

Mean and median score

109 vendors scored

Top features this period

lead qualification and appointment booking6Appointment booking automation4Sales and service inquiry handling4Multi-channel publishing to IMS, marketplaces, and social media4conversation intelligence and call analytics4integrated service financing options3payment processing integration3DMS and inventory data integration3multi-channel customer communication3virtual retailing with real-time lending decisions3

Top Messaging vendors

UpdatePromise

Small

85
AccountingBDCCRM
Affinitiv

Enterprise

84
Business IntelligenceCRMFixed Ops
VinSolutions

Enterprise

83
BDCBusiness IntelligenceCRM
MyKaarma

Large

82
AccountingBDCFinance and Insurance
DriveCentric

Medium

82
BDCCRMFinance and Insurance
ActivEngage

Large

81
BDCDigital RetailingMarketing
Kenect

Large

79
BDCCRMFinance and Insurance
Numa

Small

79
BDCCRMFixed Ops
FordDirect

Large

79
Business IntelligenceCRMDigital Retailing
Car Wars

Large

78
BDCCRMConsulting
CarNow

Large

78
BDCCRMDigital Retailing
Dixon Technologies

Small

77
BDCBusiness IntelligenceCRM
View all 110 Messaging vendors →

Other category trends

AccountingAuctionBDCBusiness IntelligenceConsultingCRMDigital RetailingDMSEV SupportFacilitiesFinance and InsuranceFixed OpsHRInventoryLogisticsMarketingPartsReputationVehicle MediaWebsite
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