Trends · Messaging
Messaging Trends
Where Messaging momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.
Avg score
57
Median
59
Vendors
99
Score trend
Top features this period
lead qualification and appointment booking5unified claims management and processing5Appointment booking automation4Customer engagement automation4Sales and service inquiry handling4Multi-channel publishing to IMS, marketplaces, and social media4Lead capture and nurture automation4multi-channel customer communication3virtual retailing with real-time lending decisions3DMS and inventory data integration3
Top Messaging vendors
UpdatePromise
Small
BDCFinance and InsuranceFixed Ops
Affinitiv
Enterprise
Business IntelligenceCRMFixed Ops
VinSolutions
Enterprise
BDCBusiness IntelligenceCRM
ActivEngage
Large
BDCDigital RetailingMarketing
MyKaarma
Large
AccountingBDCFinance and Insurance
Kenect
Large
BDCCRMFinance and Insurance
FordDirect
Large
Business IntelligenceCRMDigital Retailing
Car Wars
Large
BDCCRMConsulting
CarNow
Large
CRMDigital RetailingFinance and Insurance
Gubagoo
Large
BDCBusiness IntelligenceCRM
DriveCentric
Medium
BDCCRMFinance and Insurance
Matador
Medium
BDCCRMFixed Ops
Other category trends
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