Trends · BDC

BDC Trends

Where BDC momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.

Avg score

58

Median

59

Vendors

106

How we score

Score trend

Top features this period

lead qualification and appointment booking5Appointment booking automation4Customer engagement automation4Sales and service inquiry handling4In-dealership service advisor training4Multi-channel publishing to IMS, marketplaces, and social media4Real-time ID verification and fraud prevention4Lead capture and nurture automation4Direct mail campaign management3virtual retailing with real-time lending decisions3

Top BDC vendors

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Other category trends

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