Trends · BDC

BDC Trends

Where BDC momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.

Avg score

54

Median

56

Vendors

60

How we score

Score trend

Top features this period

Lead qualification and appointment booking4Real-time ID verification and fraud prevention4Reputation management integration4Test drive eligibility status confirmation3Inbound call answering and routing3Direct appointment booking into dealer scheduling systems3Appointment booking automation3SMS and voice AI agent for customer engagement3In-house BDC lead follow-up and conversion324/7 AI virtual assistant for automated lead follow-up3

Top BDC vendors

UpdatePromise

Small

88
BDCFinance and InsuranceFixed Ops
ActivEngage

Large

83
BDCDigital RetailingMarketing
Autocorp.ai

Small

83
BDCCRMDigital Retailing
ScaleVoice

Small

82
BDCFixed Ops
VinSolutions

Enterprise

79
BDCBusiness IntelligenceCRM
Car Wars

Large

78
BDCFixed OpsHR
Matador

Medium

78
BDCFixed OpsMessaging
Calldrip

Medium

77
BDCMessaging
Podium

Enterprise

75
BDCMarketingMessaging
Kenect

Large

74
BDCFinance and InsuranceMarketing
360.Agency

Large

73
BDCCRMDMS
STELLA Automotive AI

Medium

71
BDCBusiness Intelligence
View all 60 BDC vendors →

Other category trends

AccountingAuctionBusiness IntelligenceConsultingCRMDigital RetailingDMSEV SupportFacilitiesFinance and InsuranceFixed OpsHRInventoryLogisticsMarketingMessagingPartsReputationVehicle MediaWebsite
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