Trends · BDC

BDC Trends

Where BDC momentum is moving — monthly capability scoring, emerging features, and the vendors gaining and losing ground.

Avg score

55

Median

57

Vendors

62

How we score

Score trend

Top features this period

Lead qualification and appointment booking4Real-time ID verification and fraud prevention4Reputation management integration4Direct appointment booking into dealer scheduling systems3Test drive eligibility status confirmation3Appointment booking automation324/7 AI virtual assistant for automated lead follow-up3Inbound call answering and routing3In-house BDC lead follow-up and conversion3SMS and voice AI agent for customer engagement3

Top BDC vendors

UpdatePromise

Small

91
BDCFinance and InsuranceFixed Ops
ActivEngage

Large

86
BDCDigital RetailingMarketing
ScaleVoice

Small

84
BDCFixed Ops
Autocorp.ai

Small

83
BDCCRMDigital Retailing
AutoFi

Large

80
BDCDigital Retailing
VinSolutions

Enterprise

80
BDCBusiness IntelligenceCRM
Car Wars

Large

79
BDCFixed OpsHR
Matador

Medium

78
BDCFixed OpsMessaging
Calldrip

Medium

78
BDCMessaging
Podium

Enterprise

76
BDCMarketingMessaging
Kenect

Large

76
BDCFinance and InsuranceMarketing
360.Agency

Large

75
BDCCRMDMS
View all 62 BDC vendors →

Other category trends

AccountingAuctionBusiness IntelligenceConsultingCRMDigital RetailingDMSEV SupportFacilitiesFinance and InsuranceFixed OpsHRInventoryLogisticsMarketingMessagingPartsReputationVehicle MediaWebsite
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