Impel and FordDirect are bringing industry-leading conversational AI capabilities to Ford Dealers and Lincoln Retailers across the US. Through a bi-directional integration of FordDirect’s Customer Journey Platform with Impel AI, we’re enabling dealers to deliver personalized, concierge-like experiences at every stage of the customer lifecycle. It’s a partnership that will redefine the automotive retail experience for customers and dealers alike. Join us at NADA! Stop by Impel’s booth (#4651) on Friday, January 24th, at 1:30 PM CT for our exclusive ribbon-cutting ceremony. Read the press release: https://bit.ly/4h5Ygk5Watch video on Facebook.com

Impel and FordDirect announce a new bi-directional integration bringing conversational AI capabilities to Ford Dealers and Lincoln Retailers. The integration enables personalized customer experiences across the customer lifecycle.